FAQs
FAQs
1. Delivery
2. Products
3. Placing an order
4. Discount codes
5. Damages / Missing items
6. Returns
1. Delivery
1.1: How long will my order take to be delivered?
A: Please refer to our shipping page for delivery options:
1.2: Can you track my order for me?
A: If your order is being sent via Royal Mail (under 2kg), you can track your order using the tracking number we provide via email. Simply copy and paste the tracking number here:
www.royalmail.com/track-your-item
Please be aware that your order will only appear on the tracking after it has been collected from our warehouse
1.3: Can you send my order out on the same day?
A: Please refer to our shipping page for details on when to order to make sure that your order is sent out on the same day:
1.4: What delivery services do you offer?
A: Please refer to our shipping page for details:
1.5: How much does it cost to deliver to my location?
A: Our standard delivery charges apply to all mainland UK addresses.
We are not currently delivering outside of the UK due to Brexit restrictions
Please note that UK postcodes that fall within Zone D for parcels over 2kg will also incur an additional postage fee.
1.6: Do you deliver on Saturdays?
A: Royal Mail class Saturday as a working day, therefore all Royal Mail items have a chance of being delivered on a Saturday if your order has been dispatched earlier in that week. However, please note that Royal Mail deliveries cannot be scheduled.
Orders that are over 2kg cannot be delivered on a Saturday.
1.7: I haven’t yet received my order. Where is it?
A: If your under 2kg and sent with Royal Mail times would be as follows: 1 – 2 working days (1st class) or 2 – 3 working days (2nd class) to deliver your parcel.
However, Royal Mail state that despite aiming to deliver 93% of mail on time, they are unable to guarantee that every parcel will arrive within the stated time frames.
Royal Mail also advises that to claim your parcel as being lost, you must wait 10 working days.
For more information, please follow the link below:
Remember to check your tracking number for details on the whereabouts of your parcel – if Royal Mail has attempted delivery, it will say so in your tracking information.
If your Royal Mail order hasn’t reached you in 10 working days, please contact us at info@the-teashed.co.uk so that we can provide you with guidance in retrieving your parcel.
If your order is over 2kg it will be dispatched with DHL. We advise that this delivery service takes 1-2 working days, after the day of dispatch.
If your order doesn’t arrive after this period of time, please contact us direct at info@the-teashed.co.uk
Alternatively, check your order tracking information by entering your order tracking number here:
https://mydhl.express.dhl/gb/en/home.html
1.8: My order was sent back to you. Can you resend it?
A: We are more than happy to resend your items if they were sent back to us. Please note that redelivery of your order will incur a delivery charge and we will not be able to reimburse you for the original postage fee.
1.9: The Royal Mail tracking number for my order isn’t recognised, why?
A: Your order is only recognised on the Royal Mail tracking system once it has been collected from our warehouse and scanned by a Royal Mail driver.
If you receive an email confirming that your item has been shipped, please note that your parcel will not be recognised until later that evening.
1.10: Can my parcel be delivered to my neighbours if I’m not in?
A: If no one is available to receive your order at the shipping address provided, both DHL and Royal Mail should automatically attempt to leave your parcel with a neighbour or in a safe place
However, please note that you cannot specify which neighbouring address that you would like your parcel to be delivered to – DHL will deliver to an address either side of the shipping address, and Royal Mail will often do the same.
Please also be aware that occasionally we receive reports of postmen leaving parcels with a distant neighbour on the same street as the shipping address, instead of a next door neighbour. If your order tracking information states that your parcel has been delivered to a neighbour, please check with all neighbours before contacting us regarding your order.
1.11: Can I get next day delivery, guaranteed?
A: Although Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, they're unable to provide a guaranteed service on the services Popaball provide.
1.12: My Royal Mail order tracking says that my parcel is with a neighbour/has been delivered, but I have no card to indicate this. What do I do?
A: Often, the postman will automatically leave a package with a neighbour if no one is in to receive the parcel at the shipping address provided.
Alternatively, the postman could have left your parcel in a safe place at the shipping address provided.
Occasionally, postmen forget to leave cards to indicate where they have left a parcel. In instances like these, it is important that you firstly, check the area around your property and check with all of your neighbours to see if you can find your parcel.
If the parcel cannot be found after doing so, you need to contact your postman or local Royal Mail depot for further information on the whereabouts of your parcel.
Failing that, you can make a formal complaint or enquiry about the delivery service you have received. Royal Mail’s customer service number is 0345 774 0740. Alternatively, there's an online form you can fill in:
https://personal.help.royalmail.com/app/webforms/contact/c/310
2. Products
2.1: What are the expiry dates on your products?
A: For expiry dates on our current products, please see updates on the bottom of the home page
3. Placing an order
4.2: I’ve entered my shipping information incorrectly whilst placing my order. Can you help?
A: If you’ve entered any of your shipping information incorrectly whilst placing an order, please contact us via info@the-teashed.co.uk as soon as possible, so that we are available to amend your details for you.
If you placed an order before 11am, you must provide us with your correct shipping information before 2pm.
If you placed an order after 11am, you must provide us with your correct shipping information before 2pm the next day.
If you fail to do meet the deadlines mentioned above, your order will be sent out using the shipping information that you originally provided us with. Please note that we cannot reimburse you for the delivery charge under these circumstances.
If you’ve missed an essential part of your shipping information out whilst completing our online form (e.g. 1st line of address), your order will be sent back to us.
If this happens, we can only resend your order once we’ve received it back, and resending will incur and additional postage fee.
6. Damages/Missing items
6.1: My items have arrived damaged, what do I do now?
A: If your items have been damaged in transit, please contact us on info@the-teashed.co.uk
Before throwing damaged goods away, you MUST send us a photo of each individual damaged item, clearly showing the damaged area. Without photographic evidence, replacements WILL NOT be sent.
6.2: Something is missing from my order/ my order is incorrect. How can I resolve this?
A: If something is missing from your order/your order is incorrect, please send an email along with a photo of the items that you have received to info@the-teashed.co.uk so that we can assess what to do next.
7. Returns
7.1: Can I return my order?
A: You have 14 days from when you receive your item(s) to notify us via info@the-teashed that you would like to return your order. After you’ve notified us of your intentions to return your order, we’ll advise you further via email.
Please note that we only accept unopened items as returns.
For further information on returns, please review our returns page: